Once your order has been placed on our website or through our Facebook page, our team gets started preparing your order, which arrives beautifully and securely packaged. Should there be any problem or delay in processing your order, our friendly team will contact you immediately via phone or email. Orders placed before 2pm are usually dispatched same day, with orders after this cut off posted on the next working day.
The cost for postage and packaging depends on the value of your order, to ensure that it is properly insured. Our postage rates are:
Within the U.K.
Standard | Next Day | |
Orders up to £30 | £2.95 | £7.50 |
£30- £74.99 | £4.95 | £7.50 |
£75- £200 | FREE | £7.50 |
£200+ | – | FREE |
Standard postage is sent via Royal Mail First Class (signed for) which typically arrives in 1-3 days. Please note that Royal Mail can take up to 7 working days to deliver in some instances, depending on location. All orders will require a signature on delivery.
Next day postage is via Royal Mail Special Delivery which is guaranteed next day if ordered by 2pm. This is fully tracked. Please note special delivery goods cannot be left with a neighbour/ in safe place.
Europe:
Royal Mail International (3-5 days within Europe including Republic of Ireland) can take up to 15 days, depending on in country postal service. Tracked and a signature required on delivery.
Standard | DHL Express | |
Orders up to £74.99 | £9.75 | £17.00 |
£75- £200 | 17.50 | £23.50 |
£200+ | – | FREE |
International (rest of world):
Royal Mail International (5-10 days rest of world) can take up to 15 days, depending on in country postal service. Tracked and a signature required on delivery.
Standard | DHL Express | |
Orders up to £74.99 | £14.50 | £19.75 |
£75- £200 | £18.50 | £24.95 |
£200+ | – | FREE |
IMPORTANT: For customers outside of the UK, there may be customs/ import charges payable on arrival into your country. Magpie Crystals have no control over and cannot be held liable for any such charges.
To see a full list of the countries international shipping can be delivered to, please check Royal Mail’s full list here: https://www.royalmail.com/sending/international/country-guides
Please note that Magpie Crystals will not hold any liability for delayed or failed delivery of products if the delay or failure is caused by circumstances outside of our control.
If in the unlikely event you wish to return your Magpie goods, please contact us within 2 days of receipt of the goods and make the return within 7 days of the purchase date. Items can be exchanged or refunded, provided they are in saleable condition with packaging intact. Once we have received your returned goods, we will aim to process exchanges and refunds within 7 working days.
Please note the following returns conditions: